Frequently Asked Questions

Allgemeines

Was ist der Unterschied zwischen der Kristallmatte und der VitaMat®?

Sowohl die Kristallmatte als auch die VitaMat® stehen für natürliche Regeneration durch Tiefenwärme, Magnetfeld und Biophotonen – und doch unterscheiden sie sich deutlich in Technik, Intensität und Anwendungstiefe.

Die VitaMat® ist unser modernstes System und bietet:

✔️ 7 Anwendungen in einem Gerät, darunter Infrarot-Tiefenwärme, pulsierendes Magnetfeld, Biophotonen, UVB-Licht, Infrarot-LEDs, Schumann-Resonanz (mit 7 Variationen) und negative Ionen

✔️ Bis zu 122 Programme und manuelle Frequenzwahl bis 100 Hz

✔️ Besonders leichte, flexible Bauweise mit Gleichstromtechnologie und 100 % Elektrosmogfreiheit

✔️ 120 Biophotonenpunkte und 30 Magnetfeld-/Lichtelemente – für besonders feine und breite Anwendungsimpulse

Die Kristallmatte hingegen konzentriert sich auf die 5 bewährten Anwendungen:

✔️ Infrarot-Tiefenwärme, pulsierendes Magnetfeld, Biophotonen, Schumann-Resonanz und negative Ionen – ergänzt durch eingearbeitete Naturkristalle

✔️ Bis zu 35 Programme und manuelle Frequenzwahl bis 50 Hz

✔️ Feste, robuste Bauweise mit Wechselstromtechnik

✔️ 36 Biophotonenpunkte und 6 Magnetfeldspulen

👉 Kurz gesagt:
Die Kristallmatte ist ein kraftvoller Einstieg in die VITORI® Welt.

Die VitaMat® ist unser High-End-System – für alle, die maximale Individualisierung, elektromagnetische Reinheit und technologische Vielfalt suchen.

Operation

Can each program be used separately or in any combination with each other?

Yes, you can freely combine the applications as you wish.

The pulsating magnetic fields, biophotons and infrared deep heat can be individually switched on or off.

How do I use the product?

The operation is explained in detail and clearly in the user manual on pages 9-10.

Of course, you also get access to a detailed instructional video.

We are also there for you after the purchase and are happy to support you .

Is it true that the LEDs on the control unit do not light up continuously?

Yes, the duration of the different applications can be individually adjusted.

Pulsating magnetic field
Preset programs (p. 13) are a combination of different magnetic field strengths, including pauses. Therefore, the magnetic field is not continuously active during this time, but then automatically reactivates.
When using the device for a longer period of time, breaks are also very important so that the body can recover and regulate itself and process the information.

Infrared deep heat
The duration of the infrared deep heat can be set to 1, 4, or 8 hours. For more information, see the user manual (page 10).

Biophotons
The duration of the biophoton treatment can be set for 30 minutes or 8 hours (with integrated breaks). Information can be found in the user manual (page 10).

This means that as soon as the LED on the control unit no longer lights up, the associated application is not active in this phase.

What is the small adjustment wheel for?

This function is suitable for people who desire a more specific application of PEMF. Simply select program P0 and set the desired Hz (1-30).

A recommendation for settings can be found on pages 16 to 18.

General

Are there any tips for first-time use?

Please read the detailed user manual carefully. Here you will find all the information about settings and applications, including program settings and contraindications.

Please also read the general information on page 8 carefully.

How do I get a user manual?

You'll receive a comprehensive user manual with your order. If you lose it or prefer a digital version, you can download it here.

What payment methods are available to me?

You can choose between the payment methods PayPal, Klarna, Sofortüberweisung, Apple Pay, Amazon Pay and credit card.

For PayPal and Klarna customers, payment in installments is also possible.

How does installment payment work with Klarna?

We're delighted to announce that we're partnering with Klarna to offer you even more payment options at checkout. With Klarna, you can shop what you want, however you want. It's easy and secure.

And here's how it works:

Step 1

Place all the items you want in your shopping cart and select “Klarna” as your payment method at checkout.

Step 2

Enter the required personal information. You'll immediately know whether your payment has been approved.

Step 3

Klarna will send you an order confirmation by email and remind you when it's time to pay.

Smooth fact

Once you have completed your first purchase with Klarna, you can complete all future purchases with Klarna with just one click.

How to pay with Klarna

Klarna Pay Now

Pay for your purchase directly – with your card or bank account. We offer the following options:

Sofortüberweisung: If you pay with Klarna Sofortüberweisung, you can pay easily, quickly and securely using your online banking details – without any registration, simply smoooth.

Direct Debit: Pay for orders by direct debit. Simply enter your bank details, and the amount will be debited from your bank account shortly afterwards.

Credit card: Prefer to shop with your card? No problem—simply enter your credit card details as usual, and the payment will be automatically debited from your card.

Klarna invoice

Buy a new favorite item today and simply pay later within 14 or 30 days. This way, you can take a closer look at it before paying. Here's how:

Select "Invoice" as your payment method at checkout. There, you can choose whether you want to pay in 14 or 30 days.

After your purchase, you'll receive your invoice. You can conveniently pay it in our app or online. You can also temporarily pause a payment if there's a problem.

If you want to return goods, you can easily mark your returns in the Klarna app to pause your invoice until the returns are processed. We'll update your invoice as soon as the goods arrive at the retailer.

Klarna installment purchase

Buy today and split the cost into fixed or flexible installments for up to 24 months.

No prior registration is required for Klarna Installment Purchase. You can choose this payment method directly at checkout.

The number of installments available for your purchase, as well as costs and terms, will be displayed at checkout.

Our tip: Download the Klarna app. This way, you'll always have full control and overview of your payments.

How is the delivery carried out?

We ship with DPD , including real-time tracking and insurance, to ensure your order arrives safely. Once handed over to DPD, you will usually receive your shipment within 24 hours .

Customers in other EU countries and the rest of the world receive their shipments within one week.

The current delivery time can be found in your order confirmation.

How do I clean the VITORI® crystal mat?

It is best to use the crystal mat with a cotton sheet.

Should it become dirty, clean it with a cotton cloth, water , and a mild detergent . Turn off the crystal mat first.

What programs are there?

The following magnetic field programs are preset:

P0-Manual program 1-30Hz (7h 20min)
P1-Strength (40min)
P2 relief (60 min)
P3 Focus (60min)
P4-Relaxation (60min)
P5 Vitality (60 min)
P6-Well-being (60 min)
P7-Rest (7h 10min)
P8 time-out (7h 6min)
P9-Body & Mind (60min)
PA Dynamics (60min)
PC Power (60 min)
PE Harmony (60min)
PF Schumann Resonance (60 min)

You can manually adjust the infrared deep heat between 30-70°C for 1, 4, 8 or 12 hours according to your preferences.

There are also 2 biophoton programs preset.

The exact setting options can be found in the instructions.

How much space is required?

All you need is a 190cm x 80cm surface on the floor, couch, or bed. After use, you can easily stow the system in the handy 80cm x 63cm x 14cm carrying bag and store it under your bed, for example.

VitaMat

Wie teste ich das UVB-Licht?

Um zu testen, ob Deine UVB-LED richtig funktionieren, kannst Du die mitgelieferte UVB-Testkarte nutzen.

Im Video erfährst Du von Sarah, wie genau das funktioniert.

Was hat es mit "Kombishells" und "VitaWav" auf sich?

VitaWav
Diese fortschrittliche Technologie sorgt für eine vollständige Neutralisierung von Elektrosmog und bietet eine harmonische Kombination aller Anwendungsformen. Durch die Verwendung von Gleichstrom wird ein angenehmes und störungsfreies Erlebnis geschaffen.

Kombishells
Die Kombishells integrieren verschiedene Technologien direkt auf der Oberfläche der VitaMat®: Magnetfeldspulen, Infrarot-Licht und UVB-Licht arbeiten hier in perfekter Abstimmung zusammen. Diese intelligente Kombination ermöglicht vielseitige Anwendungsmöglichkeiten auf kleinstem Raum.

Wie schließe ich die VitaMat® richtig an?

Verbinde den Controller mit der Matte. Das andere Kabel des Controllers schließt Du an das Netzteil an. Das Stromkabel des Netzteils steckst Du in die Steckdose und schon ist Deine VitaMat® einsatzbereit.

Im Video erklärt und zeigt Dir unsere liebe Sarah noch einmal alles ganz genau.

Warum gibt es keine Schlafprogramme mehr?

Die speziellen Frequenzen des VitaPad® Pro bieten die Möglichkeit die Anwendungszeit auf 30 Minuten zu begrenzen und dennoch den gleichen Effekt zu erzielen, wie bei längeren Programmen

Warum gibt es zwei unterschiedliche Controller? Was ist der Unterschied zwischen VitaPad® und VitaPad® Pro?

Um auf alle Kundenwünsche individuell eingehen zu können, gibt es zwei Controller. Das VitaPad® beinhaltet 35 Programm inklusive Schlafprogramme und das VitaPad® Pro zielt auf spezielle Frequenzen ab mit mehr Vielfalt. Hier sind 122 Programm voreingestellt, welche maximal 30 Minuten laufen.

Wie reinige ich die VitaMat®?

Zur Reinigung nutze ein leicht feuchtes Tuch und gegebenenfalls ein mildes Reinigungsmittel. Der Neoprenstoff der VtaMat® lässt sich ganz leicht abwischen.

Wie lang ist die Gerätegarantie?

Der Garantiezeitraum Deiner VitaMat® richtet sich danach, in welcher Paketgröße Du sie erwirbst.

Beim kleinsten Paket erhältst Du 2 Jahre Garantie, beim mittlersten 5 Jahre und beim größten Paket erhältst Du ganze 10 Jahre Garantie.

Application

How do I find out if the crystal mat is working properly?

First of all, it is important to check whether the plug is properly inserted, because without a proper connection the device cannot function.

The crystal mat should then be covered to check whether it is generating the desired heat. Finally, it should be noted that the magnetic field cylinder will only start up if it is positioned near a coil.

Hold the cylinder over the crystal mat while one of the magnetic field programs is activated.

What are the benefits of using the crystal pillow?

The VITORI® crystal pillow combines high-quality, breathable memory foam with crystals and offers stable support for the head and neck or relief for the knees.

It consists of two parts, with the outer shell being removable and containing various crystals. This can be heated on the VITORI® crystal mat and used as a wrap or compress for local treatment of various parts of the body.

What are the benefits of using the crystal belt?

The crystal belt was developed to flexibly and locally apply the infrared deep heat, the biophotons, the benefits of negative ions and the properties of the crystals in the center of the body.

The belt's handy format allows for targeted application of the integrated technologies, especially on the midsection. It also makes it easy to take with you on vacation, to the office, or on business trips.

What should be considered when setting the temperature?

Taking into account the physical condition of the user, we recommend starting with temperature steps of 35°C to 45°C for the first use and increasing if well tolerated.

You should always work at temperatures that are tolerable for you.

Also remember to drink enough water before and after use.

Please note that a temperature that is too high may cause burning.

What is the recommended duration of use?

To get started, we recommend using the device for 15-30 minutes. Pay attention to your physical condition and use the same settings throughout the day.

For regular use, we recommend a duration of 15-60 minutes .

You can also use the VITORI ® crystal mat overnight .

Always pay attention to your body's signals. Every body is unique and therefore reacts differently to influences.

Are there any recommendations for combining different programs?

Yes, you will find suggestions for intensive programs on pages 22 and 23.

For individual needs, it is recommended to approach the problem on your own, step by step, or even better, to seek advice from a naturopath or doctor.

Can I put a cover on the crystal mat?

Yes, we recommend placing a thin, light cotton sheet on the crystal mat.

The advantage here is that hygienic use is guaranteed when there are multiple users and the crystal mat does not become dirty (e.g. by sweat).

A light-colored sheet allows the biophotons to penetrate as best as possible and thus reach the body without any problems.

The VITORI® cover for the crystal mats also features a water-repellent layer and straps to provide custom protection. It's also suitable for allergy sufferers and machine washable (up to 30°C).

Applications

How do I use the Schumann resonance?

To use the Schumann resonance, select the preset program PF of the pulsating magnetic field.

Since it is a programmed setting of the magnetic fields, the Schumann resonance cannot be used simultaneously with other PEMF programs.

Biophotons and infrared deep heat can also be used individually.

What are negatively charged ions?

Negatively charged ions are particles or molecules that have more electrons than protons (see page 24 of the user manual).

Negatively charged ions occur in large quantities in a natural and clean environment, e.g. at waterfalls, in the forest, at the sea or even after thunderstorms.

Our earth is full of negative ions. That's why direct contact with the earth (meadows, soil, sandy beaches) is so advisable.

Two scientists, Dr. Burt Sakmann and Dr. Erwin Neher, even received the Nobel Prize in 1991 for their research on the role of negatively charged ions.

Do magnetic fields have a positive effect on the body?

Dr. sc. nat. Ulrich Kremsers comments on pulsating magnetic fields as follows: "From a scientific perspective, there is no serious argument against the therapeutic use of magnetic field therapy. There is sufficient evidence for the effect of external magnetic fields on biological systems that also meets scientific standards. Furthermore, there are therapists who successfully use magnetic field therapy and many patients who report positive experiences."

What type of infrared radiation is it?

The Premium Crystal Mat emits FIR radiation with a total wavelength of 4000–16000 nanometers. The gemstones act as amplifiers to direct the far-infrared light waves and special nano-vibrational frequencies into the body at their maximum potential. The wavelength of the human body's far-infrared rays is approximately 9000 nanometers. The FIR of the Premium Crystal Mat overlaps with the wavelength emitted by the human body.

How can I see if the applications are set?

The first thing you see are the various crystals , which can have additional positive effects on the body. They also store the warmth of the infrared deep heat.

Other visible applications: Biophotons
The red lights

Infrared deep heat
You will feel the warmth of the mat just a few minutes after switching it on.

Pulsating magnetic field
Place the test cylinder with the magnet on the crystal mat and let the magnet “dance”.

Not visible is the ionized layer that is built into the crystal mat and emits negative ions .

When applications are enabled via the control unit, an LED lights up when the corresponding application is active. A description of the control unit can be found on pages 9-10.

Anwendungsformen

Biophotonen

Biophotonen sind Lichtimpulse im sichtbaren roten Spektrum, die in der VitaMat® und der Kristallmatte über spezielle Lichtmodule abgegeben werden. Sie können die zelluläre Kommunikation anregen und dem Körper Impulse geben, sich energetisch zu ordnen. Viele Anwender empfinden die Anwendung als belebend und ausgleichend.

Du kannst die Biophotonen mit der VitaMat, der Kristallmatte, dem Kristallgürtel und der Saunadecke für Dich nutzen.

Mehr zu den Anwendungsformen erfährst Du hier.

UVB- & Infrarot-Licht

UVB-Licht

UVB-Licht ist eine spezielle Form von Lichtstrahlung, die körpereigene Vitamin-D-Bildung anregen kann. Ähnlich wie Sonnenstrahlen, jedoch kontrolliert und dosiert. Bei der VitaMat® wird UVB gezielt eingesetzt, um die natürliche Regeneration zu unterstützen und einem Vitamin-D Mangel entgegenzuwirken und vorzubeugen.

👉 Nur in der VitaMat® enthalten.

Infrarot-Licht

Das Infrarot-Licht der VitaMat® sendet sanfte Lichtimpulse, die gezielt die Haut ansprechen. Diese können die natürliche Regeneration unterstützen, die Hautstruktur pflegen und einen Beitrag zu einem ausgeglichenen Hautbild leisten, beispielsweise durch eine optimierte Kollagenproduktion.

👉 Nur in der VitaMat® enthalten.

Mehr zu den Anwendungsformen erfährst Du hier.

Pulsierendes Magnetfeld

Hierbei werden sanfte elektromagnetische Impulse ausgesendet, die körpereigene Prozesse stimulieren und die Zellkommunikation fördern können.

Das Magnetfeld kann entweder manuell eingestellt oder über verschiedene voreingestellte Programme genutzt werden.

Mehr zu den Anwendungsformen erfährst Du hier.

Zubehör

Wie verwende ich die Schlafmaske?

Die Schlafmaske dient der zusätzlichen Entspannung. Mit ihr kannst Du Dich voll und ganz auf Deine Anwendung konzentrieren und Dich von verschiedenen Wärme- und Vibrationsstufen verwöhnen lassen.

Health and contraindications

What are the side effects?

Side effects when used correctly are not known .

Dr. Aron Flickstein describes the extremely extensive positive effects in detail in his medical report. We would be happy to send it to you upon request.

I have a pacemaker. Can I use the pulsating magnetic fields?

Pulsating magnetic fields are not suitable for people with pacemakers.

All other functions can be used and applied to their full extent.

Are there any restrictions on use during pregnancy or for children and seniors?

The pulsating magnetic field should not be used during pregnancy or on babies and small children.

From toddler age, the magnetic field can be added if there is an indication - please ensure that the infrared deep heat is set to a maximum of 40°C and that the application time should not exceed 20 minutes.

Seniors and children are advised not to use high temperature settings due to the risk of dehydration.

If you suffer from varicose veins or venous insufficiency, it is advisable to discuss the use of infrared deep heat with your doctor.

Are there any contraindications?

The pulsating magnetic field (can be switched off) should not be used in the following contraindications (see page 12 of the user manual):

pregnancy
Epilepsy and other seizure-like neurological disorders
with existing magnetic and all electronic implants, especially pacemakers
Cardiac arrhythmias and other heart diseases
Angina pectoris
Hyperthyroidism

All other applications can be used independently of the pulsating magnetic field.

In cases of venous insufficiency, the use of infrared deep heat should be discussed with the attending physician (see page 22 of the user manual).

In cases of diseases caused by adrenal exhaustion or adrenal insufficiency , high temperature settings should not be used.

In general, high temperature settings should be limited to a maximum duration of 60 minutes .

You should start with times of 15-20 minutes and slowly extend them to longer times if well tolerated.

High temperatures should not be used at night.

Small children and elderly people who dehydrate easily should use the VITORI® Crystal Mat at the lower temperature settings.

VITORI® and sports?

The VITORI® crystal mat is ideal for warming up before exercise and for relaxation afterwards.

It can also help optimize results and provide support against sore muscles .

Can the VITORI® crystal mat affect the intake and effect of medication?

The effect of medications or nutritional supplements always depends on their absorption and utilization in the body.

Due to the improved blood circulation, but also due to the better functionality of the organs (gastrointestinal tract), medications are not only better and more widely utilized, but also have a stronger effect.

If the VITORI® crystal mat is used permanently, the dosage of medication should therefore be adjusted; nutritional supplements can often be reduced without the same effect.

Can the crystal mat help with migraines?

Pulsating magnetic fields should not be used as an acute treatment. Magnetic field use is best performed during migraine-free intervals, up to five times a week for 15 minutes each time. Deep heat can also be used more often and for longer periods as desired.

Miscellaneous

Am I exposed to electrosmog by using the crystal mat?

A special layer of carbon fiber and copper-silicon fabric completely blocks harmful electromagnetic radiation. The integrated fiber fabric absorbs not only electromagnetic fields but also terrestrial radiation.

Please watch the following video: https://youtu.be/2DHy-ZFw1_I

Do I have to add the controller to my shopping cart separately?

No, the control unit is included when you order a premium crystal mat or belt.

Is it normal for the magnetic field light to flicker?

Yes, the magnetic field LED pulsates at the currently used frequency of the magnetic field.

The magnetic field also pauses during programs. This is completely normal. The green light indicates that the program is still running.

How can I charge the crystals?

Kinesiologically proven, the crystals are charged and cleansed by the deep heat, the pulsating magnetic field and the negative ions.

If you want to energetically cleanse the crystal mat after use, you can let it run for 10-15 minutes with all functions activated without anyone lying on it.

Is it possible that my crystal mat is not sufficiently filled with crystals?

No, but it is possible that the stones have shifted slightly during transport.

You can easily smooth these out again with your fingers or turn the mat briefly so that the stones can slide back into their position.

Sonstiges

Wie hoch ist der Stromverbrauch?

Kristallmatte
Der Verbrauch der K liegt bei 280 Watt in der Stunde, dies entspricht 0,28 kWh.

Die Kristallmatte verbraucht also ungefähr so viel wie ein Computer.

VitaMat
Die VitaMat® hat einen Stromverbrauch von ca. 200 Watt bei 36 Volt, das entspricht 0,2 kWh pro Stunde.

Die VitaMat® Mini kommt auf ca. 65 Watt bei 20 Volt, also rund 0,065 kWh pro Stunde.

🔌 Beide Modelle sind äußerst energieeffizient. Die VitaMat® Mini verbraucht in etwa so wenig Strom wie eine durchschnittliche Schreibtischlampe, die große VitaMat® vergleichbar mit einem normalen Laptop.

So kannst Du regelmäßig regenerieren – mit viel Wirkung und minimalem Stromverbrauch.

You didn’t find an answer to your question?

We would be happy to advise you if you did not find a suitable answer among the frequently asked questions.

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